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Customer Service

Customer Care Cube (C3)

This Excel-based Customer Care Cube (C3)TM  template, which you can download, allows you to graphically represent the results of a customer care survey as a three-dimensional cube and quickly identify areas of risk or exposure from poor customer service or areas of potential significant competitive advantage. For details click Customer Care Cube(C3)TM Template Download.

A comprehensive whitepaper on the methodology is available at http://www.marketware.biz/white_papers.htm 

 

 

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