Software End User Maintenance & Support Contract Template

The sample text provided reflects the typical clauses applicable to an end user annual software support agreement for a standard shrink wrap software product.

The sample text includes standard terms regarding:

• Error reporting,
• Error correction,
• Software error notices,
• Amendments to user documentation,
• Limitation of services covered under the agreement,
• The provision of consulting services to supplement the standard services provided under the maintenance and support agreement,
• Business hours during which services are provided,
• Warranty limitation.

Sample text is also provided for “boiler plate” terms regarding:

• Entirety of the agreement,
• Serviceability of the agreement, and
• The governing law under which the agreement is to be construed and governed.

 IMPORTANT  THE SAMPLE TEXT PROVIDED REFLECTS THE TYPICAL CLAUSES APPLICABLE TO AN END USER SOFTWARE SUPPORT AGREEMENT AND DOES NOT PURPORT TO HAVE ANY LEGAL STATUS.

THE SUPPORT PROVIDER SHOULD HAVE A COMPETENT LEGAL ADVISOR REVIEW THE FINAL DRAFT OF ANY SUPPORT AGREEMENT DEVELOPED USING THE SAMPLE TEXT.

IN NO EVENT SHALL MARKETWARE LTD, BUSINESS-TOOLS-TEMPLATES.COM, ITS DEALERS OR AGENTS, BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF THE USE OF ANY OF THE SAMPLE TEXT IN FULL OR IN PART.

The download (a Ms-Word document) is available in two formats (a) A4 paper size and (b) Letter paper size.

A 4 Format        Item Number: MW015    Price: US$9.95

Letter Format   Item Number: MW016    Price: US$9.95

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